Refund policy

Updated November 3, 2026

Requesting a return

You may request a return within 14 days after receiving your order. For a standard return, items must be unopened or unused, with tags where applicable, and in their original packaging. Please provide your order number or proof of purchase.

To request a return, contact giftbasketvillagemo@gmail.com. We will review your request and, if accepted, provide a return label and instructions. Please do not send a package back without approval. Contact us before returning any food item.

Damaged, missing, or incorrect items

Please inspect your order on arrival and contact us immediately if an item is damaged, missing, or incorrect. Email your order number and clear photos showing the affected items, the shipping box, shipping label, and packing materials.

Keep the items and all packaging until we provide instructions, as the carrier may require an inspection. Do not ship damaged items back without contacting us first.

We review each report individually. We may arrange a replacement after reviewing your photos or after receiving a requested return. We do not require every damaged gift to be returned. If we request a return for a damaged or incorrect item, we will provide a prepaid return label and instructions.

The unopened or unused condition requirements for standard returns do not prevent us from reviewing a damaged or incorrect delivery.

Sale items and gift cards

We do not accept standard change-of-mind returns on sale items or gift cards. Please still contact us about damaged, missing, or incorrect items so we can review the issue.

Exchanges

If you need a different gift, contact us before returning the original order. You can place a separate order for the replacement gift while an approved standard return is being processed.

Refunds

We will notify you after reviewing your request and any required return. If a refund is approved, it will be issued to the original payment method within 5 business days. Shipping charges on standard returns will be explained during return authorization. We do not deduct return shipping charges for an approved damaged or incorrect-item claim.

Your bank or card company may need additional time to post the refund. If more than 15 business days have passed since approval, contact giftbasketvillagemo@gmail.com.

Questions?

Contact giftbasketvillagemo@gmail.com with your order number.